Return & Exchanges Policy

At Sanderson Lacrosse, we want you to be completely satisfied with your purchase. Because we carry both standard retail products and custom print-on-demand items, return and exchange eligibility depends on the type of product you ordered. Please read this policy carefully before making a purchase.

Return & Exchange Window — Regular Retail Products

This section applies to standard lacrosse equipment and in-stock items that are not custom or print-on-demand.

  • Returns or exchanges are accepted within 15 days of the purchase or delivery date.
  • Items must be unworn, unused, and in original condition with all packaging, tags, and labels attached.
  • After 15 days, we may not be able to process your request.

Exchanges

  • Exchanges can be made at the customer's expense for shipping both ways.
  • The product must be unused and in resellable condition.
  • Please contact us first to confirm stock availability before sending your exchange.
  • Once we receive and inspect the returned item, we'll send your replacement product right away.

Refunds

  • Refunds are available within 15 days of purchase for eligible items.
  • Refunds will be issued to the original form of payment once the item is received and inspected.
  • Please allow 7–10 business days for processing.
  • Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the product was damaged or shipped in error.
  • For U.S. orders, duties and brokerage fees included at checkout are non-refundable when a product is returned.

Custom Apparel & Print-On-Demand Products

Custom and print-on-demand items are made specifically for your order. All sales on these products are final.

  • We cannot accept returns or exchanges for wrong size ordered, colour preference, buyer's remorse, or change of mind.
  • Please review sizing charts carefully before placing your order. If you have questions about fit or sizing, contact us before you buy.
  • Orders cannot be cancelled or modified once production has started. Production typically begins shortly after an order is placed.
  • If your item arrives with a production issue — misprint, manufacturing defect, or incorrect item — contact us within 14 days of delivery with your order number and clear photos and we will work with you to resolve it.

Defective or Damaged Products

  • If you receive a product that is defective, damaged, or incorrect, please contact us within 14 days of receiving your order.
  • Include your order number, name, email address, a description of the issue, and clear photos.
  • Do not send any item back until you have heard from us and received return instructions. Unauthorised returns will not be processed.
  • Most brand-name products (such as Warrior, STX, Boddam, CCM, Bauer, etc.) are covered by a manufacturer's warranty.
  • Defective items should be returned directly to the manufacturer through their website's warranty portal, following their return or claim process.
  • We're happy to help guide you to the correct warranty page or assist with documentation if needed.

Non-Returnable / Final Sale Items

Certain items are final sale and cannot be returned or exchanged, including:

  • Custom, personalized, or print-on-demand products (unless defective, damaged, or incorrect)
  • Custom-strung lacrosse heads or team orders
  • Mouthguards, jocks, or other personal protective gear
  • Clearance and sale items
  • Gift cards
  • Nets, rebounders, or field supplies
  • Items showing signs of use, wear, or alteration

Shipping Issues

  • Once your order has been handed off to the carrier, Sanderson Lacrosse is not responsible for delays caused by the shipping provider.
  • If your package appears to be lost or significantly delayed, contact us and we'll help investigate with the carrier.
  • If a package is undeliverable due to an incorrect or incomplete shipping address entered at checkout, we may not be able to offer a refund or replacement. Please verify your address carefully before completing your order.
  • We are not responsible for packages lost or damaged in return transit.

International Orders

  • United States: orders ship DDP (Delivered Duty Paid). Duties and brokerage fees are already included in the price at checkout, so there is nothing extra to pay at delivery.
  • Outside Canada and the United States: customers are responsible for all duties, taxes, brokerage fees, customs charges, and import fees assessed by their country upon delivery.
  • These charges are determined by your local government, are not controlled by Sanderson Lacrosse, and are non-refundable.
  • If you are outside Canada and the United States and have questions about potential customs charges, we recommend checking with your local customs office before placing an order.

How to Return or Exchange

  • Email hello@sandersonlacrosse.com with your order number, name, and reason for the return or exchange. Include photos if applicable.
  • We'll confirm eligibility and provide return instructions. Do not send anything back without authorisation.
  • Package the item securely in its original box or packaging.
  • Ship to the address provided using a trackable shipping service.
  • Once received and inspected, we'll process your refund or exchange.
  • Items returned without authorisation or outside the 15-day window may be refused.

Additional Notes

  • Sanderson Lacrosse reserves the right to approve or deny any return or exchange request based on product condition, eligibility, and timing.
  • Policies are subject to change without notice; the policy in effect at the time of purchase applies.

Questions?

If you have any questions about your return, exchange, or warranty, please contact us:

📧 hello@sandersonlacrosse.com
📞 (519) 942-4891
🏬 Or visit us in-store at 56 Broadway, Orangeville, ON L9W 1J4