Return & Exchanges Policy

At Sanderson Lacrosse, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’ll do our best to make the process simple and fair.

Return & Exchange Window

  • Returns or exchanges are accepted within 15 days of the purchase or delivery date.
  • Items must be unworn, unused, and in original condition with all packaging, tags, and labels attached.
  • After 15 days, we may not be able to process your request.

Exchanges

  • Exchanges can be made at the customer’s expense for shipping both ways.
  • The product must be unused and in resellable condition.
  • Please contact us first to confirm stock availability before sending your exchange.
  • Once we receive and inspect the returned item, we’ll send your replacement product right away.

Refunds

  • Refunds are available within 15 days of purchase for eligible items.
  • Refunds will be issued to the original form of payment once the item is received and inspected.
  • Please allow 7–10 business days for processing.
  • Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the product was damaged or shipped in error.

Defective or Damaged Products

  • If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of receiving your order.
  • Most brand-name products (such as Warrior, STX, Boddam, CCM, Bauer, etc.) are covered by a manufacturer’s warranty.
  • Defective items should be returned directly to the manufacturer through their website’s warranty portal, following their return or claim process.
  • We’re happy to help guide you to the correct warranty page or assist with documentation if needed.

Non-Returnable / Final Sale Items

Certain items are final sale and cannot be returned or exchanged, including:

  • Custom-strung lacrosse heads or team orders
  • Mouthguards, jocks, or other personal protective gear
  • Clearance and sale items
  • Nets, rebounders, or field supplies
  • Items showing signs of use, wear, or alteration

How to Return or Exchange

  • Email sandersonsourceforsports@gmail.com with your order number and reason for return or exchange.
  • We’ll confirm eligibility and provide return instructions.
  • Package the item securely in its original box or packaging.
  • Ship to the address provided using a trackable shipping service.
  • Once received and inspected, we’ll process your refund or exchange

Additional Notes

  • We are not responsible for packages lost or damaged in return transit.
  • Items returned without authorization or outside the 15-day window may be refused.
  • Policies are subject to change without notice; the policy in effect at the time of purchase applies.

Questions?

If you have any questions about your return, exchange, or warranty, please contact us:

📧 sandersonsourceforsports.com
📞 (519) 942-4891
🏬 Or visit us in-store at 56 Broadway, Orangeville, ON L9W 1J4