Frequently Asked Questions
Have a question? Check below — or email us or call (519) 942-4891.
Orders & Payments
How do I place an order online?
Add items to your cart, proceed to checkout, and follow the prompts. You’ll receive an order confirmation by email.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX) and Shopify Payments.
Do you charge tax on orders?
Yes, HST will be calculated and added to applicable Canadian orders at checkout.
Can I change or cancel my order?
Orders are processed quickly. If you need to change or cancel, contact us right away — we’ll do our best to help if your order hasn’t shipped yet.
Shipping & Delivery
Where do you ship?
We ship across Canada, the USA and the world! For details, see our Shipping Policy.
How long will my order take?
Most orders ship within 1–3 business days. Delivery time depends on your location and chosen shipping method.
How much does shipping cost?
Shipping rates are calculated at checkout based on size, weight, and destination.
Do you offer in-store pickup?
Yes! You can select free pickup at checkout. Pick up in-store at 56 Broadway, Orangeville, ON.
How do I track my order?
Once shipped, you’ll get a tracking link by email to follow your package’s progress.
Returns & Exchanges
What is your return policy?
In general, items must be unused, in original packaging, with proof of purchase. For full details, please see our Return Policy.
Are clearance or custom items returnable?
No — clearance, sale, and custom items are final sale.
Products & Sizing
How do I know what size to order?
See our Size Guide for detailed charts and measuring tips.
Do you carry both field and box lacrosse gear?
Yes, we carry a full selection for men’s, women’s, youth, field, and box lacrosse.
What brands do you sell?
We carry Boddam, STX, Warrior, Maverik, Gait, Howies, StringKing, and more.
Can I order custom goalie gear?
Yes — contact us to discuss Boddam custom goalie pads, pants, and uppers.
Warranties
Do products come with a warranty?
Most products are covered by the manufacturer’s warranty. Warranty claims are handled directly through the manufacturer, but we’ll help guide you if needed.
Store Information
Where is Sanderson Sports located?
56 Broadway, Orangeville, ON L9W 1J4, Canada.
Can I buy online and pick up in-store?
Yes — select “in-store pickup” at checkout and we’ll email you when your order is ready.
Do you price match?
Please contact us if you see a lower price at another authorized Canadian retailer. We’ll do our best to match it.
How can I contact customer service?
Email sandersonsourceforsports@gmail.com or call (519) 942-4891.
